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Requisition to Payment (Req-to-Pay) Process Optimisation

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CHALLENGES

Poor procurement process and low on-time payments rate (incurring in penalties and interest) 4.000 documents processed per month (30 users at locations send notes to pay)

ACTIONS TAKEN

Redesigned Req-to-Pay processes, clarified roles and responsibilities, including lines of approval, and internal service levels Optimised Req-to-Pay process and simulated model to size the necessary FTE required for Payments Factory

RESULTS

Increase in Req to Pay productivity by 100% in two months after implementation of improved process Increase in on-time payments rate from 30.0% to 93.3% in three months after Req-to-Pay engagement
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