OUR EXPERIENCE
Cases
Real-world transformations delivering measurable impact across industries and geographies.
Mining
Requisition-to-Payment (Req-to-Pay) Process Optimisation
Industry
Mining
Capability
Procurement & Process Optimisation
Challenges
The starting point.
The company faced inefficient procurement processes and a low on-time payment rate, resulting in penalties and interest charges. The operation processed approximately 4,000 documents per month, with 30 users across different locations submitting payment documentation, creating additional complexity and inefficiencies.
Actions Taken
From strategy to action.
- Redesigned the Req-to-Pay process and clarified roles, responsibilities and approval lines.
- Defined internal service levels to improve process efficiency and accountability.
- Optimised the Req-to-Pay process and developed a simulation model to determine the required FTE capacity for the Payments Factory.
Results
Measurable outcomes.
+100%
PRODUCTIVITY
30→93.3%
ON-TIME PAYMENT
4,000
DOCUMENTS / MONTH
- Increased Req-to-Pay productivity by 100% within two months of implementing the redesigned process.
- Increased the on-time payment rate from 30.0% to 93.3% within three months.
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