OUR EXPERIENCE
Cases
Real-world transformations delivering measurable impact across industries and geographies.
Manufacturing / Services
Global Shared Service Centre Implementation
Industry
Manufacturing / Services
Capability
Shared Services & Process Transformation
Challenges
The starting point.
The company faced significant internal resistance to implementing a more centralised organisation following previous unsuccessful attempts. The executive team was sceptical about the realisation of benefits, while concerns remained that implementing a Shared Service Centre could add pressure to the company’s growth plans.
Actions Taken
From strategy to action.
- Assessed potential benefits and developed the business case, vision and implementation journey, securing CEO and executive-level buy-in.
- Delivered functional synergies and benefits in less than six months through the first stage of centralisation.
- Designed and standardised processes during the second stage, establishing a Service Factory model in approximately one year.
- Optimised internal demand for services through Service Level Agreements (SLAs) during the third stage of demand management.
Results
Measurable outcomes.
25
MONTH PAYBACK
82%
AVERAGE IRR
−38%
AP COST PER EMPLOYEE
- Achieved payback in 25 months, with an average IRR of 82%.
- Reduced average cost per employee by 38% in Accounts Payable.
- Reduced average cost per employee by 26% in Human Resources and 26% in Facilities Management.
Start a conversation