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Cases
Real-world transformations delivering measurable impact across industries and geographies.
Manufacturing / Services
Preparing the Business Case for a Shared Service Centre
Industry
Manufacturing / Services
Capability
Shared Services & Process Transformation
Challenges
The starting point.
The company faced difficulties in obtaining reliable data within the project’s aggressive timeline. Limited engagement from some senior leaders and a lack of internal familiarity with the Shared Service Centre model also created challenges in validating assumptions and building confidence in the expected benefits.
Actions Taken
From strategy to action.
- Mapped and analysed processes to define the scope of the Shared Service Centre.
- Designed the organisational structure, including new roles, responsibilities and required profiles.
- Assessed and defined the most appropriate location for the Shared Service Centre based on the agreed internal assumptions.
- Developed the implementation plan and quantified the expected benefits.
Results
Measurable outcomes.
−39%
FTE REQUIREMENT
192→117
FTES
US$1–2M
BENEFITS
- Identified a 39% reduction in FTE requirements, from 192 to 117, including the required personnel and functional profiles.
- Financial benefits of US$1–2 million, with an 82% IRR and a three-year payback period.
- Standardised processes to increase productivity and improve data consistency and reliability across the business.
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