OUR EXPERIENCE
Cases
Real-world transformations delivering measurable impact across industries and geographies.
Manufacturing / Services
Turnaround of an Existing Shared Services Centre
Industry
Manufacturing / Services
Capability
Shared Services & Process Transformation
Challenges
The starting point.
The existing Shared Services Centre lacked effective governance and relationship management mechanisms with its internal customers, including clearly defined Service Level Agreements (SLAs) and reporting. The integration of new businesses into the centralised model had not been sufficiently adapted to their specific requirements, contributing to a perception of low service efficiency.
Actions Taken
From strategy to action.
- Assessed the needs of each business and developed a service catalogue with corresponding SLAs.
- Benchmarked the company’s service costs against SCOPE8 market benchmarks.
- Analysed spend across the main procurement categories.
- Assessed travel expenditure to identify additional cost optimisation opportunities.
Results
Measurable outcomes.
−24%
HR COST
−13%
IT COST
US$1.14M
CATEGORY SAVINGS
- Defined a service catalogue and SLAs to support negotiations between the Shared Services Centre and its internal customers.
- Developed a negotiation plan between key businesses and the Shared Services Centre.
- Identified potential cost reductions of 24% in HR and 13% in IT services.
- Identified potential savings of 4.7%, equivalent to US$1.14 million, in the main spend category.
- Identified potential travel cost savings of 14.9%, equivalent to US$100,000.
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